Requesting Help
Requesting Help
In the first instance, please try searching these docs using the search box on the left. It will search all CSF docs including the FAQs .
Want to know if an application is installed? Try searching for its name in the docs, or using the CSF module command.
However, should these web-pages not address all of your questions or problems with the CSF, please contact the Research Infrastructure team
- via the HPC Help form (comes direct to the team, processed by person on duty)
stating that you need help with the CSF. Please supply as much of the following information as possible:
- a brief description of the problem
- all error or warning messages
- relevant batch job ids and the location of all associated files (jobscript, input, output etc). Please don’t send these as attachments as they can be difficult to handle, tell us where they are on the system, we will be able to read them.
- the modulefiles you have loaded when the problem occurs
- command line history of what you have been doing
- If you are having problems logging in, please tell us whether you are on campus or not, whether you have GlobalProtect running or not and what OS and ssh app you are using (e.g., Windows+MobaXterm or MacOS+Terminal.)
- note that the boxes on the form appear to be quite small, but you the boxes will expand as you type