Requesting Help
Requesting Help
In the first instance, please try searching these docs using the search box on the left. It will search all CSF docs including the FAQs and the available software.
Want to know if an application is installed? Try searching for its name.
However, should these web-pages not address all of your questions or problems with the CSF, please contact the Research Infrastructure team
- Either via the HPC Help form (preferred, comes direct to the team, processed by person on duty)
OR by email to its-ri-team@manchester.ac.uk (we will create a Connect Portal ticket) - Please DO NOT USE BOTH – we only need your request once!
stating that you need help with the CSF. Please supply as much of the following information as possible:
- a brief description of the problem
- all error or warning messages
- relevant batch job ids and the location of all associated files (jobscript, input, output etc). Please don’t send these as attachments as they can be difficult to handle, tell us where they are on the system, we will be able to read them.
- the modulefiles you have loaded when the problem occurs
- command line history of what you have been doing
- If you are having problems logging in, please tell us whether you are on campus or not, whether you have GlobalProtect running or not and what OS and ssh app you are using (e.g., Windows+MobaXterm or MacOS+Terminal.)
IT colleagues are welcome to re-assign CSF related helpdesk tickets to the ‘IT Research IT’ group.
Feedback
You are welcome to provide comments via its-ri-team@manchester.ac.uk .
More General Enquiries about Research Computing
More general enquiries about research computing support can be submitted via the HPC Help form – we will put you in contact with the most appropriate person.