The Computational Shared Facility 3

Requesting Help

Requesting Help / Obtaining an Account

For existing users requiring help, or for general information, please try searching these docs using the search box on the left. It will search all CSF docs including the FAQs .

Want to know if an application is installed? Try searching for its name in the docs, or using the CSF module command.

Major issues with the service are posted on the Services News page (no need to tell us if you are experiencing something listed there), and we use that page to advertise Easter and Christmas support arrangements too.

However, should these web-pages not address all of your questions or problems with the CSF, please contact the Research Infrastructure team via our help form:

Please use the link that matches your role – it will take you to the correct Connect Portal form:

HPC / Compute Services Help Form

Staff and PGR (PhD candidate) students

Use this form to request an account, request help (see below for the info we'll need to help you), request a contribution costing or make a general enquiry.

HPC / Compute Services Help Form

Undergrad and PGT (taught Masters) students

Use this form to request an account, request help (see below for the info we'll need to help you), or make a general enquiry.

Please tell us which system you are using (e.g., CSF3) and, when requesting help, supply as much of the following information as possible

A brief description of the problem.
Error or warning messages.
Relevant Slurm JOBIDs and the location of all associated files (jobscript, input, output etc). Please don’t send these as attachments as they can be difficult to handle, tell us where they are on the system, we will be able to read them.
The modulefiles you have loaded when the problem occurs.
Command line history of what you have been doing.
If you are having problems logging in, please tell us whether you are on campus or not, whether you have GlobalProtect running or not and what OS and ssh app you are using (e.g., Windows+MobaXterm or MacOS+Terminal.)

When filling in the Connect Portal form:

The boxes on the form appear to be quite small, but they’ll expand as you type – so please supply as much information as you can.
To request an account, please select “Request Access to HPC/HTC” from the drop-down menu in the form.

Please note that the team work business hours Mon-Fri and it can take up to 5 working days to respond to your enquiry.