Services News

Important news and announcements — including information about outages — are given immediately below for all RI Team services. Such information will also be disseminated via user email lists, where appropriate.

Details of system changes and updates about ongoing issues for each RI Team service are posted further down the page, in the appropriate section.

RI Support – how to get help

Please note that the Research Infrastructure Team members are working in a hybrid manner, a mixture of time in the office and at home.

For information on how to submit an enquiry about or a request for help with CSF, iCSF, RDS, condor and related services please see our Help page.

CSF3 Upgrade and Capacity

An upgrade from SGE to SLURM is in progress. This means lower capacity of some resources and longer wait times.

GPUs – We cannot currently guarantee turnaround on the GPUs resources, we are trying to ensure priority goes to those who have contributed GPU hardware, and we are not able to accept requests for access to additional GPU resources.

Easter 2025

All Research Infrastructure Services will be available during the Easter break. But, please note that the team will not be providing any support on Friday 18th April or Monday 21st April.

Accessing our services from Off Campus

Please see our dedicated guide.

Current RI Services’ Status

All services are working as expected.

 

Issues with log in to Research Infrastructure Services?

Can’t Login? “Account Locked” Message? Following the recent University-wide password reset, a number of users have been unable to login to the CSF, receiving an “account locked” message.

This is NOT a problem with the CSF. It is caused by your central IT user account being locked.

A common cause is that a mobile app or laptop/desktop app is still using your old password. For example, if you didn’t log out of an email app on your phone before changing your password, it could still be using your old password. You’ll need to sign out of the app and sign in again.

If you saved your password in an app such as MobaXterm, VSCode or WinSCP, then it may still be trying to login with your old password. You’ll need to remove the password from these apps (we recommend that you don’t save passwords in apps.)

You will need to contact the IT Help Desk to have your IT account unlocked – Research IT CANNOT do this for you.

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CSF Updates

April 2025 – The CSF3 service is undergoing an upgrade as per recent email communications. Please see the website for more information.

Permanent notice: Scratch files over THREE months old being deleted

Scratch is not intended for long-term storage of files. Files not accessed for THREE months or more are deleted. All users should regularly tidy up their scratch files to avoid data loss. Full details about the policy.

If you have any questions about this policy, please contact us via the HPC Help form

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iCSF Updates:

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None.

RVMS Updates:

None.

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Last modified on April 7, 2025 at 4:23 pm by Pen Richardson