Research Infrastructure

Getting Help

Each service offered by the Research Infrastructure Team has detailed documentation under it’s own tab on this website – please consult the relevant tab above in the first instance. If using the search box (on the left) please select the tab above first, then search that site.

Can’t find the answer to a question? Having an issue with one of our services?

HPC/Compute services

Please include as much detail as possible about your issue, for example:

  • the name of the system you need help with (e.g. CSF)
  • a brief description of the problem
  • all error or warning messages
  • relevant batch job ids and the location of all associated files (jobscript, input, output etc)
  • the modulefiles you have loaded when the problem occurs
  • command line history of what you have been doing

Research Data Storage (RDS) service

Research Virtual Machine Service (RVMS)

Courses and Training

We offer regular training courses for users of the CSF and our other platforms. Please visit StaffNet to find details.

General Enquiries

If your enquiry is not covered by the above categories please email:

Last modified on September 27, 2021 at 7:39 am by George Leaver