Getting Help
Each service offered by the Research Infrastructure Team has detailed documentation under it’s own tab on this website – please consult the relevant tab above in the first instance.
If using the search box (on the left) please select the tab above first, then search that site.
Research Infrastructure Connect Portal Help Forms
To contact the Research Infrastructure team, please select the most appropriate Connect Portal form below.
HPC / Compute Services
Staff and PhD candidates (PGR)
For account requests, help with using, and general enquiries on the CSF, iCSF, HPC Pool and Condor
If requesting help, please provide as much info about your jobs as possible, including Slurm JOBIDs, locations of jobscript files, and the job-submit folder names.
HPC / Compute Services
Undergrad and taught Masters students (PGT)
For account requests and help with using the CSF, iCSF, HPC Pool and Condor
If requesting help, please provide as much info about your jobs as possible, including Slurm JOBIDs, locations of jobscript files, and the job-submit folder names.
Research Data Storage (RDS)
Staff only
Centrally hosted, resilient, backed-up, data storage
Request new storage, or quota and access-rights changes to RDS areas (accessed on laptops/PCs using \\nasr.man.ac.uk or as extra storage on the CSF and iCSF compute platforms.)
Edge Compute & Satellite Storage
Staff only
Bespoke capabilities for computationally/data intensive work
Design and costing of project-specific IT platforms in order to assist research grant bid development and post-award implementation.
Research Virtual Machines
Staff and PhD candidates (PGR)
Centrally hosted Virtual Machines
For new machine allocations or to request support with an existing VM.
Research Cloud
Staff and PhD candidates (PGR)
Support with Amazing Web Services (AWS) for research purposes
Technical support for developing and running research VMs, storage, and serverless computing in AWS.
Training Courses
All staff and students
The Research IT Training Course Catalogue
To view available courses and make a booking.
All Services
All staff and students
The Research IT Website
Provides a full list of services (including Research Software Engineering, Apps Support, Mobile / WagTail / Shiny / Mac Apps, HRDS) and contact points.