Help
Requesting Help
In the first instance, please try searching these docs using the search box on the left. It will search all CSF docs including the FAQs .
Major issues with the service are posted on the Services News page (no need to tell us if you are experiencing something listed there), and we use that page to advertise Easter and Christmas support arrangements too.
However, should these web-pages not address all of your questions or problems with the CSF, please contact the Research Infrastructure team via our help form
stating that you need help with the CSF4. Please supply as much of the following information as possible:
- a brief description of the problem
- all error or warning messages
- relevant batch job ids and the location of all associated files (jobscript, input, output etc). Please don’t send these as attachments as they can be difficult to handle, tell us where they are on the system, we will be able to read them.
- the modulefiles you have loaded when the problem occurs
- command line history of what you have been doing
- If you are having problems logging in, please tell us whether you are on campus or not, whether you have GlobalProtect running or not and what OS and ssh app you are using (e.g., Windows+MobaXterm or MacOS+Terminal.)
- note that the boxes on the form appear to be quite small, but you the boxes will expand as you type
Please note that it can take up to 5 working days to respond to your enquiry.