Known Issues (esp. OS-X)
This page contains some computing terminology which may not familiar to some users. If you require further explanation please contact your Faculty IT team.
10.9 (Mavericks): No known problems.
10.7 and 10.8 (Lion and Mountain Lion): Finder alone is not suitable for mounting and accessing your RDS share as there is an issue affecting navigation to a share mounted via Go to Server. (Note: This problem does not affect P drives on Isilon). We recommend the use of a script — for details, see the section on Using Storage.
10.6 (Snow Leopard): In the Go menu select Connect to Server. In Server Address, enter the path to your share. For details see the section on Using Storage.
OS-X: I cannot save opened/edited files back to Isilon!
There appears to be a bug in some versions of MS Office for OS-X which manifests itself on some versions of OS-X. The only known workaround is to save files locally from Office and then copy them to Isilon later.
OS-X: I cannot see the folder structure on Isilon!
This appears to be a bug in the finder on some versions of OS-X. A work around is to mount your share via the command line, as described above for OS-X 10.7 and 10.8.
OS-X: Where are my snapshots?
In some versions of finder file-recovery snapshots are not visible.
The work around is to use the commandline.
With 10.8 (OS-X Mountain Lion), 10.7 (Lion) and 10.6 (Snow Leopard), poor download performance over SMB/CIFS is well known. The cause is an unfortunate choice of TCP stack configuration: TCP Delayed Acknowledgement is set to three (auto detect) which does not, apparently, work. Changing this value to two on your Mac yields much better performance.
To make this change — permanently — on your Mac add this line
net.inet.tcp.delayed_ack=2
to the file /etc/sysctl.conf
and reboot.
32-bit Applications Cannot Access Isilon Files on the CSF
Most applications on the CSF are 64-bit; all applications compiled from source code are 64-bit. A small number of those applications installed as binaries are 32-bit. These applications cannot access files stored in directories which are located on Isilon.
The problem manifests itself through error messages such as cannot find file
.
Files which are to be accessed by 32-bit applications must be stored in directories which are located elsewhere. For help with this issue, please contact its-ri-team@manchester.ac.uk.