Known Issues and Workarounds

Known Issues and Workarounds

Please check below for solutions to problems you might encounter on the upgraded CSF3.

If the documentation doesn’t allow you to solve the problem, please log a ticket, providing as much information as possible, including what you have tried to solve the problem that didn’t work: The HPC Connect Portal Form.

Logging in from a Mac

We are aware of a problem logging in to the upgraded CSF using Mac laptops which are on-campus and connected to both Eduroam and the GlobalProtect VPN. We are checking with our network colleagues regarding this issue. Because of this problem users might get errors like:

ssh: Could not resolve hostname login01-csf3-test.itservices.manchester.ac.uk: nodename nor servname provided, or not known

Solution: Turn off GlobalProtect.

Missing libraries when running applications

The O/S on the upgraded CSF3 may cause some applications to complain about missing libraries. We will provide workarounds if you see these errors in your job outputs. Please report any such errors to us.

  • Error: libssl
    error while loading shared libraries: libssl.so.10: cannot open shared object file: No such file or directory

    Solution: Add to your jobscript:

    module load libs/gcc/openssl/1.0.2k
  • Error: libblas
    libblas.so.3: cannot open shared object file: No such file or directory

    Solution: Add to your jobscript:

    module load libs/gcc/lapack/3.5.0
  • Error: libgfortran
    OSError: libgfortran.so.3: cannot open shared object file: No such file or directory

    Solution: Add to your jobscript:

    module load compilers/gcc/5.5.0

Last modified on April 7, 2025 at 4:45 pm by George Leaver