Services News

Important news and announcements — including information about outages — are given immediately below for all RI Team services. Such information will also be disseminated via user email lists, where appropriate.

Details of system changes and updates about ongoing issues for each RI Team service are posted further down the page, in the appropriate section.

RI Support – how to get help

Please note that the Research Infrastructure Team members are working in a hybrid manner, a mixture of time in the office and at home.

For information on how to submit an enquiry about or a request for help with CSF, iCSF, RDS, condor and related services please see our Help page.

Accessing our services from Off Campus

Please see our dedicated guide.

Current RI Services’ Status

Wed 27th March 2024 09:00 – CSF4 log in issues – *** RESOLVED 09:50 ***

We are aware of issues with connections to the CSF4. We are investigating and will provide an update here as soon as we have one. Apologies for any inconvenience caused.

Monday 25th March 2024 11:00 – incline login problems

We have now taken the old 64GB nodes out of service. These were accessed via the addresses incline.itservices.manchester.ac.uk and icsf.itservices.manchester.ac.uk.

Those addresses will now log you in to the 256GB nodes (the same as those used by the address incline256.itservices.manchester.ac.uk.)

If you receive a @@@ WARNING @@@ about host key identification, and the message provides a command to fix the problem, then please run that command. If it doesn’t provide a command, but instead asks you to accept the fingerprint or host key, then it is safe to do so.

Further information on the error and how to fix it, see page incline host keys fix.

If the message provides a command to fix the problem, then please run that command. If it doesn’t provide a command, but instead asks you to accept the fingerprint or host key, then it is safe to do so.

Notice of Maintenance Period on CSF4 – Tuesday 19th March – COMPLETED

11:00 – the maintenance has now complete and all Slurm commands are available again. For information on the changes, please see the CSF4 documentation on job array size.

Issues with log in to Research Infrastructure Services

Can’t Login? “Account Locked” Message?Following the recent University-wide password reset, a number of users have been unable to login to the CSF, receiving an “account locked” message.

This is NOT a problem with the CSF. It is caused by your central IT user account being locked.

A common cause is that a mobile app or laptop/desktop app is still using your old password. For example, if you didn’t log out of an email app on your phone before changing your password, it could still be using your old password. You’ll need to sign out of the app and sign in again.

If you saved your password in an app such as MobaXterm, VSCode or WinSCP, then it may still be trying to login with your old password. You’ll need to remove the password from these apps (we recommend that you don’t save passwords in apps.)

You will need to contact the IT Help Desk to have your IT account unlocked – Research IT CANNOT do this for you.

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CSF Updates

Permanent notice: Scratch files over THREE months old being deleted

Scratch is not intended for long-term storage of files. Files not accessed for THREE months or more are deleted. All users should regularly tidy up their scratch files to avoid data loss. Full details about the policy.

If you have any questions about this policy, please contact us via the HPC Help form

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iCSF Updates:

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None.


RVMS Updates:

None.

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Last modified on March 27, 2024 at 9:48 am by Pen Richardson