Services News
Important news and announcements — including information about outages — are given immediately below for all RI Team services. Such information will also be disseminated via user email lists, where appropriate.
Details of system changes and updates about ongoing issues for each RI Team service are posted further down the page, in the appropriate section.
RI Support – how to get help
For information on how to submit an enquiry about or a request for help with CSF, iCSF, RDS, condor and related services please see our Help page.
Accessing our services from Off Campus
Please see our dedicated guide.
Current RI Services’ Status
Thursday 11th September 16:00 – CSF3 – downtime – completed – system available again for user login.
The new L40S GPU nodes are available. See the GPU docs for how to submit to them.
Please submit all questions or issues using the CSF3 via our HPC Form. Please bookmark the above page, or the form itself so you can find it easily in future (in Connect for Staff/PhD you can set it as a favourite).
Thursday 11th September 09:15 – CSF3 – downtime update
Most of the work has completed, but there is no user access at the moment while the team make some final checks. All users will be advised by email when the service is available again. Please do not try to log in, or send us any related tickets/questions before that email goes out.
Monday 8th September 08:00 – CSF3 downtime
As per emails recently sent to all users the CSF3 is unavailable whilst we carry out essential maintenance. The downtime is scheduled to last 3 days, with the option of extending to 5 days.
- There will be no user-access to the CSF during the downtime period.
- No jobs will be allowed to run during the downtime. Any jobs in the queue as of 08:00 Monday 8th Sept will remain in the queue and start when the system is made available.
- We will update this page when the downtime period has finished.
Users will be notified by email when the service resumes. In the meantime, if you have a CSF account consider using that, or if not you can request one.
Other important IT News Announcements
There is currently no ITS work scheduled that will affect Research Infrastructure Services.
Issues with log in to Research Infrastructure Services?
Can’t Login – “Account Locked” Message?
This is NOT a problem with the CSF. It is caused by your central IT user account being locked due to too many login attempts to other systems with an incorrect password.
A common cause is when users change their UoM IT password. If you didn’t log out of an email app on your phone before changing your UoM IT password, it could still be using your old password. You’ll need to sign out of the app and sign in again. If the app has made too many incorrect login attempts, your IT account may be locked, which will then prevent your CSF login from working.
If you saved your password in an app such as MobaXterm, VSCode or WinSCP, then it may still be trying to login with your old password. You’ll need to remove the password from these apps (we recommend that you don’t save passwords in apps.)
You will need to contact the IT Help Desk to have your IT account unlocked – Research IT CANNOT do this for you.
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CSF Updates
Permanent notice: Scratch files over THREE months old being deleted
Scratch is not intended for long-term storage of files. Files not accessed for THREE months or more are deleted. All users should regularly tidy up their scratch files to avoid data loss. Full details about the policy.
If you have any questions about this policy, please contact us via the HPC Help form
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iCSF Updates:
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None.
RVMS Updates:
None.
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