Services News

Connect Portal Help forms: https://ri.itservices.manchester.ac.uk/help/

Please note – we no longer accept support requests by email. Please use the Connect Portal form for the service you require.

Current RI Services’ Status

All RI systems – Maintenance complete – Friday 31/04/2026 09:30

The following systems are now available for user logins: CSF3, CSF4, iCSF (incline), nyx5/6/7, RDS-SSH (gorg & zola)

Please note that

CSF3 & CSF4 Batch jobs have continued to run and were scheduled during the maintenance.
The issue was not related to filesystems – your scratch/home/RDS files were not affected.

CSF4 scratch performance issues

We are currently investigating reports of issues with listing the contents of directories and deleting files in ~/scratch. This item will be updated when there is further information.

If you find ‘ls’ or other file commands will not work, please do not leave them running.

Research Virtual Desktop Service (nyx7) – Reboot

Tuesday April 27th @10.50
Due to a performance issue on nyx7, a reboot was required. Apologies for any inconvenience this may have caused.

Other important IT News Announcements

Other login issues to Research Infrastructure Services?

Please first check above for any system-specific or University-wide issues that may have occurred.

Can’t Login – “Account Locked” Message?

An “Account Locked” message is NOT a problem with the CSF. It is caused by your central IT user account being locked due to too many login attempts to other systems with an incorrect password.

A common cause is when users change their UoM IT password. If you didn’t log out of an email app on your phone before changing your UoM IT password, it could still be using your old password. You’ll need to sign out of the app and sign in again. If the app has made too many incorrect login attempts, your IT account may be locked, which will then prevent your CSF login from working.

If you saved your password in an app such as MobaXterm, VSCode or WinSCP, then it may still be trying to login with your old password. You’ll need to remove the password from these apps (we recommend that you don’t save passwords in apps.)

You will need to contact the IT Help Desk to have your IT account unlocked – Research IT CANNOT do this for you.

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Jump to: CSF Updates | iCSF Updates | RVMS Updates

CSF Updates

Permanent notice: Scratch files over THREE months old being deleted

Scratch is not intended for long-term storage of files. Files not accessed for THREE months or more are deleted. All users should regularly tidy up their scratch files to avoid data loss. Full details about the policy.

If you have any questions about this policy, please contact us via the HPC Help form

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