Services News
Connect Portal Help forms: https://ri.itservices.manchester.ac.uk/help/
Please note – we no longer accept support requests by email. Please use the Connect Portal form for the service you require.
Current RI Services’ Status
CSF3 – February 2nd 2026
UPDATE: 12:00, February 5th
Issues have largely subsided, and users are now able to log in normally. The network team is still working to identify the root cause, so we will continue to monitor the situation closely.
If you experience any issues, please refer to the advice provided in the previous update.
UPDATE: 14:30, February 2nd
Intermittent issues remain with all three login nodes showing symptoms. The issue looks to be connected to the RDS/home directory storage areas. We’re seeing pauses in file operations, where I/O requests can temporarily hang and cause commands or login sessions to get stuck. We are working closely with teams in Central IT Services to identify and resolve the issue as a priority.
Please continue to log in as you normally would. If you are unable to log in using csf3.itservices.manchester.ac.uk, please try one of the following addresses:
login1-csf3.itservices.manchester.ac.uk login2-csf3.itservices.manchester.ac.uk login3-csf3.itservices.manchester.ac.uk
Please do not log a ticket at this time – updates will be posted on this page. We apologise for the inconvenience.
UPDATE: 09:40, February 2nd We’re still experiencing issues with one of the CSF3 login nodes (login1). Our team is actively working on the problem and treating it as a priority.
Other important IT News Announcements
None.
Other login issues to Research Infrastructure Services?
Please first check above for any system-specific or University-wide issues that may have occurred.
Can’t Login – “Account Locked” Message?
An “Account Locked” message is NOT a problem with the CSF. It is caused by your central IT user account being locked due to too many login attempts to other systems with an incorrect password.
A common cause is when users change their UoM IT password. If you didn’t log out of an email app on your phone before changing your UoM IT password, it could still be using your old password. You’ll need to sign out of the app and sign in again. If the app has made too many incorrect login attempts, your IT account may be locked, which will then prevent your CSF login from working.
If you saved your password in an app such as MobaXterm, VSCode or WinSCP, then it may still be trying to login with your old password. You’ll need to remove the password from these apps (we recommend that you don’t save passwords in apps.)
You will need to contact the IT Help Desk to have your IT account unlocked – Research IT CANNOT do this for you.
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Jump to: CSF Updates | iCSF Updates | RVMS Updates
CSF Updates
Permanent notice: Scratch files over THREE months old being deleted
Scratch is not intended for long-term storage of files. Files not accessed for THREE months or more are deleted. All users should regularly tidy up their scratch files to avoid data loss. Full details about the policy.
If you have any questions about this policy, please contact us via the HPC Help form
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iCSF Updates:
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RVMS Updates:
None.
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