Services News
Service Documentation for reference: https://ri.itservices.manchester.ac.uk/
Connect Portal Help forms: https://ri.itservices.manchester.ac.uk/help/
If you have previously used any email addresses to get in touch, please note that they are being phased out for support requests.
The Connect Portal Help Forms are the best way to get in touch. They come direct to our team, ensure we capture all the details we need and helps us to streamline requests and queries.
Current RI Services’ Status
CSF3 – Upcoming Downtime Tuesday 27th January 2026
CSF3 will be unavailable from 08:00 on Tuesday 27th January for essential maintenance. All logins will be terminated/disabled, jobs that cannot finish before 08:00 will remain queued until maintenance is complete. Queued jobs should resume afterwards. Home directories, Research Data Storage, and the scratch filesystem will not be affected.
Other important IT News Announcements
None.
Other login issues to Research Infrastructure Services?
Please first check above for any system-specific or University-wide issues that may have occurred.
Can’t Login – “Account Locked” Message?
An “Account Locked” message is NOT a problem with the CSF. It is caused by your central IT user account being locked due to too many login attempts to other systems with an incorrect password.
A common cause is when users change their UoM IT password. If you didn’t log out of an email app on your phone before changing your UoM IT password, it could still be using your old password. You’ll need to sign out of the app and sign in again. If the app has made too many incorrect login attempts, your IT account may be locked, which will then prevent your CSF login from working.
If you saved your password in an app such as MobaXterm, VSCode or WinSCP, then it may still be trying to login with your old password. You’ll need to remove the password from these apps (we recommend that you don’t save passwords in apps.)
You will need to contact the IT Help Desk to have your IT account unlocked – Research IT CANNOT do this for you.
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Jump to: CSF Updates | iCSF Updates | RVMS Updates
CSF Updates
Permanent notice: Scratch files over THREE months old being deleted
Scratch is not intended for long-term storage of files. Files not accessed for THREE months or more are deleted. All users should regularly tidy up their scratch files to avoid data loss. Full details about the policy.
If you have any questions about this policy, please contact us via the HPC Help form
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iCSF Updates:
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RVMS Updates:
None.
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