Services News
Connect Portal Help forms: https://ri.itservices.manchester.ac.uk/help/
Please note – we no longer accept support requests by email. Please use the Connect Portal form for the service you require.
Current RI Services’ Status
CSF3 – Issues with SCRATCH: March 26th 2026 – RESOLVED
Update 26 March 2026, 13:00 – Issue Resolved
The issue affecting the scratch system has been resolved, and CSF3 is now fully operational. Users should review any jobs that were running at the time of the issue and resubmit them if necessary. We apologise for any inconvenience caused.
26-March-2026, 10:00
We are aware of issues with accessing scratch storage from ~06:00 and are investigating
Other important IT News Announcements
None.
Other login issues to Research Infrastructure Services?
Please first check above for any system-specific or University-wide issues that may have occurred.
Can’t Login – “Account Locked” Message?
An “Account Locked” message is NOT a problem with the CSF. It is caused by your central IT user account being locked due to too many login attempts to other systems with an incorrect password.
A common cause is when users change their UoM IT password. If you didn’t log out of an email app on your phone before changing your UoM IT password, it could still be using your old password. You’ll need to sign out of the app and sign in again. If the app has made too many incorrect login attempts, your IT account may be locked, which will then prevent your CSF login from working.
If you saved your password in an app such as MobaXterm, VSCode or WinSCP, then it may still be trying to login with your old password. You’ll need to remove the password from these apps (we recommend that you don’t save passwords in apps.)
You will need to contact the IT Help Desk to have your IT account unlocked – Research IT CANNOT do this for you.
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CSF Updates
Permanent notice: Scratch files over THREE months old being deleted
Scratch is not intended for long-term storage of files. Files not accessed for THREE months or more are deleted. All users should regularly tidy up their scratch files to avoid data loss. Full details about the policy.
If you have any questions about this policy, please contact us via the HPC Help form
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iCSF Updates:
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RVMS Updates:
None.
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