Services News
University Christmas Closure 2025
Please note that the University is closed Wed 24th December until Mon 5th January.
The Research Infrastructure services will be available throughout the Christmas Closure, but please note we will not be providing any support after approx. 16:00 on Tues 23rd December. Any enquiries made during the closure will be processed as soon as possible when we re-open on Monday 5th January.
Service Documentation for reference: https://ri.itservices.manchester.ac.uk/
Help forms: https://ri.itservices.manchester.ac.uk/help/
If you have previously used any email addresses to get in touch please note that they are being phased out. The forms are the best way to get in touch. They come direct to our team, ensure we capture all the details we need and helps us to streamline requests and queries.
Current RI Services’ Status
Mon 15.12.2025 13:30 CSF3 Scratch- RESOLVED – Most of the affected nodes are back in service. Please chcek jobs that ran over the weekend and resubmit any that did not complete.
Mon 15.12.2025 12:00 CSF3 Scratch The issue with scratch has been fixed. We are in the process of checking compute nodes and will issue another update when all is well again.
Mon 15.12.2025 10:15 CSF3 scratch The issue has been identified and we are working on resolving it.
Mon 15.12.2025 09:10 CSF3 We are aware of an issue over the weekend with scratch on some compute nodes. This has caused a number of nodes to automatically be removed from service. Jobs in the queue may be showing a longer than usual time until they are due to start as a result. We are looking into the cause and a fix. Please do not log a ticket, monitor this page for updates instead. We apologise for the inconvenience.
Other important IT News Announcements
None.
Other login issues to Research Infrastructure Services?
Please first check above for any system-specific or University-wide issues that may have occurred.
Can’t Login – “Account Locked” Message?
An “Account Locked” message is NOT a problem with the CSF. It is caused by your central IT user account being locked due to too many login attempts to other systems with an incorrect password.
A common cause is when users change their UoM IT password. If you didn’t log out of an email app on your phone before changing your UoM IT password, it could still be using your old password. You’ll need to sign out of the app and sign in again. If the app has made too many incorrect login attempts, your IT account may be locked, which will then prevent your CSF login from working.
If you saved your password in an app such as MobaXterm, VSCode or WinSCP, then it may still be trying to login with your old password. You’ll need to remove the password from these apps (we recommend that you don’t save passwords in apps.)
You will need to contact the IT Help Desk to have your IT account unlocked – Research IT CANNOT do this for you.
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Jump to: CSF Updates | iCSF Updates | RVMS Updates
CSF Updates
Permanent notice: Scratch files over THREE months old being deleted
Scratch is not intended for long-term storage of files. Files not accessed for THREE months or more are deleted. All users should regularly tidy up their scratch files to avoid data loss. Full details about the policy.
If you have any questions about this policy, please contact us via the HPC Help form
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iCSF Updates:
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RVMS Updates:
None.
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