Services News

Current RI Services’ Status

CSF3 -Fri 31st Oct 11:00 – Jobs stuck in the queue

We are aware of an issue with jobs not starting due to (Priority). This is being investigated. There is no need to log a ticket, please monitor this page for further updates.

Other important IT News Announcements

Planned network downtime in October and November

Full details and dates are available on staffnet. During the advertised times you may not be able to connect to some of our services and other IT systems. Any genuine problems with our services will always be published on this webpage.

Issues with log in to Research Infrastructure Services?

Can’t Login – “Account Locked” Message?

This is NOT a problem with the CSF. It is caused by your central IT user account being locked due to too many login attempts to other systems with an incorrect password.

A common cause is when users change their UoM IT password. If you didn’t log out of an email app on your phone before changing your UoM IT password, it could still be using your old password. You’ll need to sign out of the app and sign in again. If the app has made too many incorrect login attempts, your IT account may be locked, which will then prevent your CSF login from working.

If you saved your password in an app such as MobaXterm, VSCode or WinSCP, then it may still be trying to login with your old password. You’ll need to remove the password from these apps (we recommend that you don’t save passwords in apps.)

You will need to contact the IT Help Desk to have your IT account unlocked – Research IT CANNOT do this for you.

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CSF Updates

Permanent notice: Scratch files over THREE months old being deleted

Scratch is not intended for long-term storage of files. Files not accessed for THREE months or more are deleted. All users should regularly tidy up their scratch files to avoid data loss. Full details about the policy.

If you have any questions about this policy, please contact us via the HPC Help form

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