Services News
Current RI Services’ Status
iCSF/incline – Upcoming downtime 4th November 2025 – COMPLETE
UPDATE 17:00 – Maintenance is now complete, user logins have been re-enabled.
The incline/iCSF service will be unavailable from 09:00 AM on Tuesday 4th November due to scheduled maintenance.
All jobs will be terminated and, logins disabled.
Service expected to be unavailable for most of the day.
CSF3 Fri 31st Oct 16:00 – Jobs stuck in the queue – RESOLVED
The issue has been resolved, but we are monitoring the system closely. Thank you for your patience.
CSF3 -Fri 31st Oct 11:00 – Jobs stuck in the queue
We are aware of an issue with jobs not starting due to (Priority). This is being investigated. There is no need to log a ticket, please monitor this page for further updates.
Other important IT News Announcements
Planned network downtime in October and November
Full details and dates are available on staffnet. During the advertised times you may not be able to connect to some of our services and other IT systems. Any genuine problems with our services will always be published on this webpage.
Issues with log in to Research Infrastructure Services?
Can’t Login – “Account Locked” Message?
This is NOT a problem with the CSF. It is caused by your central IT user account being locked due to too many login attempts to other systems with an incorrect password.
A common cause is when users change their UoM IT password. If you didn’t log out of an email app on your phone before changing your UoM IT password, it could still be using your old password. You’ll need to sign out of the app and sign in again. If the app has made too many incorrect login attempts, your IT account may be locked, which will then prevent your CSF login from working.
If you saved your password in an app such as MobaXterm, VSCode or WinSCP, then it may still be trying to login with your old password. You’ll need to remove the password from these apps (we recommend that you don’t save passwords in apps.)
You will need to contact the IT Help Desk to have your IT account unlocked – Research IT CANNOT do this for you.
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CSF Updates
Permanent notice: Scratch files over THREE months old being deleted
Scratch is not intended for long-term storage of files. Files not accessed for THREE months or more are deleted. All users should regularly tidy up their scratch files to avoid data loss. Full details about the policy.
If you have any questions about this policy, please contact us via the HPC Help form
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iCSF Updates:
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RVMS Updates:
None.
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