Services News
Current RI Services’ Status
CSF3 now available
Login to the CSF3 is currently unavailable due to a network problem.
- UPDATE – Tues 7th Oct 16:30 – RESOLVED – access has been restored to all three login nodes. Please check any output files from jobs that were running recently to determine whether they completed as expected.
- UPDATE – Tues 7th Oct 13:20 – login is possible to the login1 and login3 nodes, work continues to restore the connection to login2. Please note that the CSF3 still classed as “at risk”, and reboots/forced logout without warning may be required to fully restore the service. Jobs that were running in scratch should be ok, those with reliance on “home”/RDS may have failed, paused, or hit the job wallclock limit. Please check your job outputs and resubmit if necessary.
- UPDATE – Tues 7th Oct 09:30 – work to resolve this issue is continuing. Please do not submit enquries to us, be assured that this is our top priority.
- UPDATE – Monday 6th Ooctober, 16:45 – The work to restore the connectivity is proving more difficult than anticipated. We are working closely with colleagues in the network & datacentre teams, but unfortunately we are not able to provide an ETA on when the issue will be resolved. As soon as there if news we will post it here. Please do not submit enquries to us, be assured that this is our top priority. We are very sorry for the inconvenience this causes.
- UPDATE – Monday 6th Ooctober, 16:00 – A switch is being replaced in the data-centre to address the login issue (further configuration now taking place.) For now, there is still no access to the CSF. There is no need to email us or raise tickets through Connect – we will provide further updates here.
- Sunday 5/10/2025 – CSF3 login unavailable
Other important IT News Announcements
There is currently no ITS work scheduled that will affect Research Infrastructure Services.
Issues with log in to Research Infrastructure Services?
Can’t Login – “Account Locked” Message?
This is NOT a problem with the CSF. It is caused by your central IT user account being locked due to too many login attempts to other systems with an incorrect password.
A common cause is when users change their UoM IT password. If you didn’t log out of an email app on your phone before changing your UoM IT password, it could still be using your old password. You’ll need to sign out of the app and sign in again. If the app has made too many incorrect login attempts, your IT account may be locked, which will then prevent your CSF login from working.
If you saved your password in an app such as MobaXterm, VSCode or WinSCP, then it may still be trying to login with your old password. You’ll need to remove the password from these apps (we recommend that you don’t save passwords in apps.)
You will need to contact the IT Help Desk to have your IT account unlocked – Research IT CANNOT do this for you.
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CSF Updates
Permanent notice: Scratch files over THREE months old being deleted
Scratch is not intended for long-term storage of files. Files not accessed for THREE months or more are deleted. All users should regularly tidy up their scratch files to avoid data loss. Full details about the policy.
If you have any questions about this policy, please contact us via the HPC Help form
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iCSF Updates:
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None.
RVMS Updates:
None.
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