{"id":64,"date":"2013-06-27T07:57:08","date_gmt":"2013-06-27T07:57:08","guid":{"rendered":"http:\/\/ri.itservices.manchester.ac.uk\/rds\/?page_id=64"},"modified":"2025-01-09T15:37:01","modified_gmt":"2025-01-09T15:37:01","slug":"known-issues","status":"publish","type":"page","link":"https:\/\/ri.itservices.manchester.ac.uk\/rds\/user-faq\/known-issues\/","title":{"rendered":"Known Issues (esp. OS-X)"},"content":{"rendered":"

This page contains some computing terminology which may not familiar to some users. If you require further explanation please contact your Faculty IT team.<\/em><\/p>\n

OS-X: Mounting RDS Shares by Using The Finder<\/h2>\n

10.9 (Mavericks):<\/strong> No known problems.<\/p>\n

10.7 and 10.8 (Lion and Mountain Lion):<\/strong> Finder alone is not suitable for mounting and accessing your RDS share as there is an issue affecting navigation to a share mounted via Go to Server. (Note: This problem does not affect P drives on Isilon). We recommend the use of a script — for details, see the section on Using Storage<\/a>.<\/p>\n

10.6 (Snow Leopard):<\/strong> In the Go<\/em> menu select Connect to Server<\/em>. In Server Address<\/em>, enter the path to your share. For details see the section on Using Storage<\/a>.<\/p>\n

OS-X: I cannot save opened\/edited files back to Isilon!<\/h2>\n

There appears to be a bug in some versions of MS Office for OS-X which manifests itself on some versions of OS-X. The only known workaround is to save files locally from Office and then copy them to Isilon later.<\/p>\n

OS-X: I cannot see the folder structure on Isilon!<\/h2>\n

This appears to be a bug in the finder<\/em> on some versions of OS-X. A work around is to mount your share via the command line, as described above for OS-X 10.7 and 10.8.<\/p>\n

OS-X: Where are my snapshots?<\/h2>\n

In some versions of finder<\/em> file-recovery snapshots are not visible.
\nThe work around is to use the command-line<\/a>.<\/p>\n

OS-X: Why are download speeds from my CIFS share so slow on my Mac?<\/h2>\n

With 10.8 (OS-X Mountain Lion), 10.7 (Lion) and 10.6 (Snow Leopard), poor download performance over SMB\/CIFS is well known. The cause is an unfortunate choice of TCP stack configuration: TCP Delayed Acknowledgement<\/a> is set to three (auto detect) which does not, apparently, work. Changing this value to two on your Mac<\/a> yields much better performance.<\/p>\n

To make this change \u2014 permanently \u2014 on your Mac add this line<\/p>\n

net.inet.tcp.delayed_ack=2<\/pre>\n
to the file \/etc\/sysctl.conf<\/code> and reboot.<\/p>\n
32-bit Applications Cannot Access Isilon Files on the CSF<\/h2>\n
Most applications on the CSF are 64-bit;  all applications compiled from source code are 64-bit.  A small number of those applications installed as binaries are 32-bit.  These applications cannot access files stored in directories which are located on Isilon.<\/p>\n
The problem manifests itself through error messages such as cannot find file<\/code>.<\/p>\n
Files which are to be accessed by 32-bit applications must be stored in directories which are located elsewhere.  For help with this issue, please contact its-ri-team@manchester.ac.uk<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"
This page contains some computing terminology which may not familiar to some users. If you require further explanation please contact your Faculty IT team. OS-X: Mounting RDS Shares by Using The Finder 10.9 (Mavericks): No known problems. 10.7 and 10.8 (Lion and Mountain Lion): Finder alone is not suitable for mounting and accessing your RDS share as there is an issue affecting navigation to a share mounted via Go to Server. (Note: This problem does.. Read more »<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":8,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-64","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ri.itservices.manchester.ac.uk\/rds\/wp-json\/wp\/v2\/pages\/64","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ri.itservices.manchester.ac.uk\/rds\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ri.itservices.manchester.ac.uk\/rds\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ri.itservices.manchester.ac.uk\/rds\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ri.itservices.manchester.ac.uk\/rds\/wp-json\/wp\/v2\/comments?post=64"}],"version-history":[{"count":20,"href":"https:\/\/ri.itservices.manchester.ac.uk\/rds\/wp-json\/wp\/v2\/pages\/64\/revisions"}],"predecessor-version":[{"id":1086,"href":"https:\/\/ri.itservices.manchester.ac.uk\/rds\/wp-json\/wp\/v2\/pages\/64\/revisions\/1086"}],"up":[{"embeddable":true,"href":"https:\/\/ri.itservices.manchester.ac.uk\/rds\/wp-json\/wp\/v2\/pages\/8"}],"wp:attachment":[{"href":"https:\/\/ri.itservices.manchester.ac.uk\/rds\/wp-json\/wp\/v2\/media?parent=64"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}